Shipping policy

Shipping Information

Effective Date: July 20,2025
Thank you for shopping with [Jasmines Collection]! Below you'll find details about our shipping process, delivery timelines, and policies.

1. Order Processing

• Orders are processed Monday through Friday, 10am- 5pm excluding holidays and weekends. 

• Please allow 1-3 business days for order processing before shipping. for Bundles and wigs that were in stock and ready to ship.

• Bundles that were not in stock will be pre-ordered please allow 7-10business days before processing & shipping 
• Please allow 10-45 minutes to be able to download digital products.
• Please Allow custom wigs 7-14 business days to ship.
• instore pick up is an option for some products not all

• Orders placed after 2:00 PM [EST] are to be processed the next business day. Unless pre-ordered or custom orders 

• Expedited shipping is not available for all orders . If it does not give option at check out it is not available 

2. Shipping Options & Rates

We offer several shipping options during checkout:

Shipping rates may vary depending on your location and order size.

3. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor delivery status directly on the carrier’s website.

4. International Shipping

• We proudly offer worldwide shipping! Delivery times may vary depending on your location and customs processing.

  
  

  Please note:

  
  

  Customers are responsible for any customs fees, import duties, or taxes that may apply.

  Shipping times do not include customs clearance delays, which are beyond our control.

   

5. Shipping Delays

We are not responsible for delays caused by:

• Carrier issues (e.g., weather, holidays)

• Incorrect or incomplete shipping addresses

• Customs inspections (international)

If your package is delayed or lost, please contact the shipping carrier first, then reach out to us for additional help.

6. Wrong or Damaged Items

If you receive the wrong item or your order arrives damaged, notify us within 48 hours of delivery. Please include photos and your order number so we can assist promptly.

7. PO Boxes and APO/FPO Addresses

We do ship to PO Boxes and APO/FPO addresses via standard shipping, though delivery times may be longer.

8. Contact Us

📧 Email: [websitedajade@gmail.com]